A commitment to success
At Truework, verification isn’t just a product—it’s a partnership. From onboarding to optimization, our team is committed to helping you verify with total confidence and measurable impact.
Support that scales with you
Whether you process 10 verifications a month or 10,000, Truework will adapt to your team’s needs. Our customer success and support teams provide fast responses, clear guidance, and proactive communication to keep your operations running smoothly.
Dedicated account management
Enterprise customers work directly with a dedicated account manager who understands their verification goals and helps them get the most out of Truework’s platform.
Guided onboarding
From integration setup to workflow optimization, Truework’s team supports you through implementation to ensure a smooth launch and quick adoption.
Responsive support
Our support specialists are available through multiple channels to answer questions, resolve issues quickly, and ensure a consistent experience for your team. We’re proud to have earned a 95% CSAT score and deliver a 2-min customer support response time.
“You are excellent partners–with us every step of the way and genuinely fun to collaborate with, we can’t say that about many vendors.”
Visibility that builds trust
Truework gives customers full transparency into platform performance and verification progress. We make it easy to always know where things stand.
Consistent performance
Clear expectations and turnaround times help teams plan workloads confidently and avoid delays.
Real-time analytics
Track status, completions, and exceptions across your organization to monitor performance and identify opportunities for improvement.
Proactive partnership
Truework’s customer success team shares ongoing insights to help you optimize verification speed, accuracy, and completion rates over time.
Verified data, protected by design
As a regulated Consumer Reporting Agency, Truework operates with the highest standards of data security and compliance. Our verification processes are backed by rigorous QA, FCRA compliance, and SOC 2 certification, so your data and your customers are always protected.
FCRA-compliant verification
SOC 2 Type II and ISO 27001 certified
